The 2012 ACCES-CMBES conference’s keynote address will be delivered by Dave Carroll.

Dave achieved instant fame with his United Breaks Guitars trilogy of YouTube videos. He now shares, at venues worldwide, his “Customer Experience” story and what it means for each of us as employers and employees in today’s social media world. Dave has many first-hand insights on the power of one person and how leading organizations must compete through exceptional customer experiences.

For More information on Dave Carroll click here.